Technical Writing Services

Help customers get the most out of your product or service with thoughtfully crafted instructional content
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Create customer success through self-service help

Self-service help is the new customer success management strategy that's helping businesses reduce support overheads and improve user experience. Learn all about implementing a successful self-service help system by downloading your free copy of "Customer Success Essentials".

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Just what you need to help customers succeed with your product or service

User Guide &
Knowledge Base

Help customers quickly explore your product and get instant info about configuration, features, troubleshooting and more with intuitive user guides or knowledge base.


Give customers a great 'ease-in' experience with thoughtfully created video tutorials that help them to go from beginner to pro-user in no time


Help users succeed with your SaaS application, by giving them an amazing onboarding experience through intuitive feature tours, action-based assistance and personalized in-app messages

White Paper &
Product Literature

Showcase your brand's thought leadership and domain expertise through impressive white papers, case studies, articles, presentations and more


Promote customer loyalty and drive active engagement with prospects through strategic webinar campaigns


Make the right impact with insightful medical articles, technical papers and documentation for journal submission, study protocols, regulatory compliance and more

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End-to-end service for an amazing user experience

Technology & Tools

We work with wide range of technology platforms including Help Authoring Tools, Screen Capture Tools, Walkthrough Editors and more to ensure great user experience

User Focused Development

Our user focused development approach enables us to create accessible, and understandable instructional content, so your customers can easily get comfortable with your product/service

Maintenance & Update

We have a meticulous system in place for maintenance and update, which helps us quickly add information about new features and remove redundant content

50+ Satisfied Clients

People at Kontriga are capable of delivering highly creative solutions. We have been greatly benefited by learning solutions which they developed for us.
Shahid Zia
You guys met all our requirements. Great Job! Will surely work with your team again.
Armon Rostami
Rostami Group
We are extremely happy with the process documentation that Kontriga created for us. It was well explained and we have used it for developing our IT infrastructure.
Shuvo Brahmachari
Rainbow Financials
Take the first step towards cutomer success. Create self-service help to enable your customers get the most out of your product or service.
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News & Resources

How to achieve customer success without overshooting your budget?

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Why technical writing for software industry needs to evolve in 2016?

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